Buyers Information

Eghult Consulting AB understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, https://www.shop.SistersInStitch.com (“Our Site”) and will only collect and use personal data in a manner that is consistent with our obligations and your rights under the law.

Please read more on our Privacy Policy Page

We ship our book and yarn kits to all countries worldwide. Please read more on our Shipping Page.

Note! For worldwide orders you might have to pay additional rates such as local duties, taxes and/or custom charges

These rates are based on the enclosed customs declaration and may variate per country. Please consult your local customs or authorities if you would like to receive more information. We advise you to do this before ordering since we are not accountable for any additional costs. 

All additional costs and risks as stated above will be borne by you.

Please note that these costs are for your own account and that Eghult Consulting AB cannot inform in advance about the amount of these rates. 

Shipping is restricted to the address registered to the customers credit card or verified PayPal address, unless special alternate arrangements have been agreed beforehand via email.

All orders are payed in Euro (€). You may choose to pay either through PayPal or with your credit card. 

Yarn kits

Since our yarn kits are packed and shipped directly from the company Yarn and Colors, which are based in Netherlands; we charge 29% VAT on all orders that are shipped within or to the European Union. This is included in the price seen on the listing.

Please consult your local customs or authorities if you would like to receive more information. We advise you to do this before ordering since we are not accountable for any additional costs. All additional costs and risks as stated above must be borne by you.

Books

Our books are packed and shipped here in Sweden. Therefore, we charge 6 % VAT on all book orders which is included in the price seen on the listing.

Yarn kits

As a consumer you have the possibilities to cancel your order within 14 days without giving a reason. This is called the “cooling-down period”. The 14 day term start upon delivery of your order. The order is definite after this period. These regulations are made to protect your rights as a consumer. We act according the Distance Selling Regulations, following a guideline provided by the European Union.

Books

As your book is signed; there is no possibility to cancel your order after placing it. 

Digital downloads (Patterns)

Your purchased pattern arrives as a PDF download via email. By downloading patterns within two weeks of purchase, customers constant to waive their right to the 14-day cooling off period and therefore will no be entitled to a refund. 

Yarn kits

It is possible to return your purchase. We would kindly advise you to contact us first by emailing info@yarnandcolors.com. By doing so we can cancel your order and give you our “inbound” code. This makes it easier for us to process your return.

If you are returning your purchase please include all original accessories and the original receipt, unused and undamaged in its original packaging. The product is only allowed to have been opened or used to such an extent as was necessary for you to determine whether you want to keep it or not. The product is only allowed to have been opened or used to such an extent as was necessary for you to determine whether you want to keep it or not.

The costs and risk of returning the article are for the consumer. We will refund your order as soon as possible but latest within 14 days.

Book

Should you experience any problems with any of the received goods please contact us in the first instance via email at: SistersInStitch@gmail.com, describe the fault or damage and send us pictures together with your order number.

If we deem the goods to be faulty we will then send you the return information (address for shipping) and a refund or replacement will be arranged. 

We have taken great care with the photography of all of the yarns featured on this website to ensure accurate colours have been captured.

However there may be variations in the actual colours depending upon the device or screen type or the lighting conditions under which it is viewed.

In addition there are sometimes slight variations in the dyeing process and we recommend that where critical colour matching is required it is best to purchase all the yarn required at the same time, this means that it can be supplied from the same batch or dye lot.

Eghult Consulting AB

Vargvik 23

130 55 Ornö

Sweden

 

 

SistersInStitch@gmail.com

www.SistersInStitch.com

www.shop.SistersInStitch.com