Buyers Information

Eghult Consulting AB understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, https://www.shop.SistersInStitch.com (“Our Site”) and will only collect and use personal data in a manner that is consistent with our obligations and your rights under the law.

Please read more on our Privacy Policy Page

We ship our book and yarn kits to all countries worldwide. Please read more on our Shipping Page.

Note! For worldwide orders you might have to pay additional rates such as local duties, taxes and/or custom charges

These rates are based on the enclosed customs declaration and may variate per country. Please consult your local customs or authorities if you would like to receive more information. We advise you to do this before ordering since we are not accountable for any additional costs. 

All additional costs and risks as stated above will be borne by you.

Please note that these costs are for your own account and that Eghult Consulting AB cannot inform in advance about the amount of these rates. 

Shipping is restricted to the address registered to the customers credit card or verified PayPal address, unless special alternate arrangements have been agreed beforehand via email.

All orders are payed in Euro (€). You may choose to pay either through PayPal or with your credit card. 

Yarn kits

Since our yarn kits are packed and shipped directly from the company Yarn and Colors, which are based in Netherlands; we charge 29% VAT on all orders that are shipped within or to the European Union. This is included in the price seen on the listing.

Please consult your local customs or authorities if you would like to receive more information. We advise you to do this before ordering since we are not accountable for any additional costs. All additional costs and risks as stated above must be borne by you.

Books

Our books are packed and shipped here in Sweden. Therefore, we charge 6 % VAT on all book orders which is included in the price seen on the listing.

Digital downloads

We charge 6 % VAT on all orders for digital downloads (patterns) which is included in the price seen on the listing.

Yarn kits

As a consumer you have the possibilities to cancel your order within 14 days without giving a reason. This is called the “cooling-down period”. The 14 day term start upon delivery of your order. The order is definite after this period. These regulations are made to protect your rights as a consumer. We act according the Distance Selling Regulations, following a guideline provided by the European Union.

Books

As your book is signed; there is no possibility to cancel your order after placing it. 

Digital downloads (Patterns)

Your purchased pattern arrives as a PDF download via email. By downloading patterns within two weeks of purchase, customers constant to waive their right to the 14-day cooling off period and therefore will no be entitled to a refund. 

Yarn kits

We would kindly advise you to contact us first and then email info@yarnandcolors.com. By doing so we can cancel your order and give you our “inbound” code. This makes it easier for us to process your return.

The 14-day cooling-off period starts on the day you receive your products. It is only possible to return products when they aren’t used and preferred in the original package. You as the consumer are responsible for the costs and risk of returning the article to the Yarn and Colors warehouse in the Netherlands.

Please use the return form on Yarn And Colors website: https://www.yarnandcolors.com/m/84/retouraanvraag.aspx and then pack your shipment carefully to avoid any damages.

When you are returning your purchase please include all original accessories and the original receipt, unused and undamaged in its original packaging. The product is only allowed to have been opened or used to such an extent as was necessary for you to determine whether you want to keep it or not. 

We’ll refund the returned article(s) within 14 days of receiving the parcel or shipment confirmation. The money will always be refunded on the payment method you’ve used when the order was placed.

Non-refundable  

Digital downloads
Unfortunately, it’s not possible to download any downloaded articles such as patterns. These kinds of articles will not be refunded if you decide to cancel your full order. 

Signed books

Since our books are sold as signed copies, no returns can be made of these.

However, should you experience any problems with damages to the parcel during the shipment please contact us in the first instance via email at: SistersInStitch@gmail.com, describe the fault or damage and send us pictures together with your order number.

If we deem the goods to be faulty we will then send you a refund, or arrange for a replacement to be sent to you.

We have taken great care with the photography of all of the yarns featured on this website to ensure accurate colours have been captured.

However there may be variations in the actual colours depending upon the device or screen type or the lighting conditions under which it is viewed.

In addition there are sometimes slight variations in the dyeing process and we recommend that where critical colour matching is required it is best to purchase all the yarn required at the same time, this means that it can be supplied from the same batch or dye lot.

Eghult Consulting AB

Vargvik 23

130 55 Ornö

Sweden

 

 

SistersInStitch@gmail.com

www.SistersInStitch.com

www.shop.SistersInStitch.com