Buyers Information

Buyers Information

SistersInStitch

Ahnhem Eghult AB understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, https://www.shop.SistersInStitch.com (“Our Site”) and will only collect and use personal data in a manner that is consistent with Our obligations and your rights under the law.

Certain cookies are required to enable your shopping basket and your ability to make a purchase from the site.

Read our full GDPR Policy here>>>

(The General Data Protection Regulation (GDPR) (EU) 2016/679 

We have taken great care with the photography of all of the yarns featured on this website to ensure accurate colours have been captured.

However there may be variations in the actual colours depending upon the device or screen type or the lighting conditions under which it is viewed.

In addition there are sometimes slight variations in the dyeing process and we recommend that where critical colour matching is required it is best to purchase all the Yarn required at the same time, this means that it can be supplied from the same batch or dyelot.

For worldwide orders it might be possible that you have to pay local duties, taxes and / or custom charges. These regulations can variate per country. Please consult your local customs or authorities if you would like to receive more information. We advise you to do this before ordering since we are not accountable for any additional costs. All additional costs and risks as stated above must be borne by you.

Shipping is restricted to the address registered to the customers credit card or verified PayPal address, unless special alternate arrangements have been agreed beforehand via email.

You have the right to cancel any goods ordered before the items have been dispatched.

In this case a full refund will be made.

Please be aware that goods may actually be dispatched on the same day they are ordered and as a result the cancellation period may be relatively short.

Once the goods have been dispatched you still have the right to cancel your order within 14 days of receipt and return the items, at your own expense, preferably by a tracked delivery service within 14 days.

Confirmation of your cancellation should be sent by email within 14 days of your order to: SistersInStitch@gmail.com

Should you experience any problems with any of the received goods please contact us in the first instance via email at: SistersInStitch@gmail.com, describe the fault or damage and send us pictures together with your order number.

If we deem the goods to be faulty we will then send you the return information (address for shipping) and a refund or replacement will be arranged. 

Ahnhem Eghult AB

SistersInStitch

118 46 Stockholm

Sweden

SistersInStitch@gmail.com

www.SistersInStitch.com

www.shop.SistersInStitch.com

Payment methods

All orders are payed in Euro (€). You may choose to pay either through PayPal or with your credit card. 

VAT

Since our kits are packed and shipped directly from the company Yarn and Colors, which are based in Netherlands; we charge 21% VAT on all orders that are shipped within or to the European Union.

Note! There is no VAT on orders that are shipped to non-European countries. However, for worldwide orders it might be possible that you have to pay local duties, taxes and / or custom charges. These regulations can variate per country. Please consult your local customs or authorities if you would like to receive more information. We advise you to do this before ordering since we are not accountable for any additional costs. All additional costs and risks as stated above must be borne by you.

Shipping

All orders are packed and shipped from the Yarn and Colors warehouse that is based in the Netherlands. They pack and dispatch your parcel within 24 hours on office days (Monday – Friday). How awesome is that?! 

However, please do note that the delivery times as stated below are indicators. Yarn and Colors works with postal services to arrange the delivery, it might take longer.

Dutch & UK orders

Country

Shipping cost

Delivery time (office days)

dutch

UK

€5.00

€4.50

1-2

1-2

European orders

Countries

Shipping cost

Delivery time (office days)

Belgium & Germany

Denmark

Australia & Spain

Luxembourg & France

Finland, Polen, Portugal & Italy

Slovakia & Czech Republic

Monaco

Hungary, Ireland & Slovenia

Estonia

Greece

Latvia, Lithuania, Bulgaria & Romania

€5.00

€7.50

€7.50

€10

€10

€15

€15

€15

€20

€20

€20

1-2

2-3

4-5

2-3

2-3

4-5

2-3

4-5

4-5

5-10

4-5

worldwide orders

Countries

Shipping cost

Delivery time (office days)

United states & Canada

Switzerland and Norway

Australia, South Africa, Japan, China & Hong Kong

All other conuntires

€16

€15

€27

€32

5-15

5-15

5-15

5-15

0